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Dialogue with Customers

Communication with our customers is the best way to improve and Porsche has taken this principle to a new level with Porsche Customer Relationship Management. This innovative implementation provides a hub for customer information and, with data gained from reading more than 150,000 customer surveys worldwide, can help open a dialogue to improve customer relations. This helps Porsche understand more about not only what our customers need but expect from us to make their experience the best it can be. Our highest priority is to provide a unique and individual customer experience to everyone who walks through our doors and make them feel like family.

Sustainability in the Dealer Network

Porsche is a pioneer in sustainable performance and we will continue to pursue a systematic orientation towards greater sustainability as part of our Strategy 2030 program. The Porsche Dealership Sustainability Initiative program will optimize environmental characteristics of buildings and dealership operations to enhance energy efficiency. More than any manufacturer, we are linking driving with resource-efficient mobility, helping to show that efficiency and social responsibility are not contradictory. A Planning Manual and the software-based Porsche Center Energy Efficiency Tool are two helpful resources supported by Porsche. Feel free to contact us with any questions when it comes to sustainability and Porsche Responsibility. We're always happy to answer any inquiries.

Sustainable sourcing

When it comes to responsibility, Porsche believes it doesn't end at the factory gate; it reaches farther out to suppliers as well. As the supply chain becomes more important, so too does the responsibility to adopt a sensible approach. Porsche and its direct suppliers have a shared trust  when it comes to sustainability and values and always conducts integrity checks before entering into any business relationship with a new supplier. Porsche follows the pillars of sustainability requirements, which are Risk Analysis, Integration in the Procurement Process, and Supplier Monitoring and Development that form the foundation for wide-ranging engagement.

Governance Risk & Compliance

Porsche has retained a good reputation throughout the automotive business world for many decades, ensuring that all activities are carried out in conformity with statutory regulations, values,  internal rules, and agreements. Porsche has adopted Compliance Directives on all topics and established a Central Compliance Helpdesk available for all employees for information and advice. Porsche also expects compliance from contracted business partners. They have a comprehensive organizational structure for dealing with compliance and a program for implementing the defined compliance targets. Compliance with applicable laws in ensured by a business-model oriented compliance organization, as well as prevention and reaction measures.

Political Dialogue

As a business that touches on the interests of many people around the world, Porsche engages in proactive dialogue with its stakeholders and is continuously expanding upon this dialogue. We believe that only transparent give and take conversation can establish acceptance and mutual understanding. Participating in debates with the government about topical issues related to the company is vital and we contribute our extensive knowledge to the task of helping to find solutions to current social and environmental challenges. While maintaining a neutral political stance, Porsche helps initiatives and organizations to carry out their missions.